SHIPPING & DELIVERY
-At this time, A Gifted Story ships only to addresses located within the 48 contiguous United States. All of orders are shipped insured, handled by Couriers and sometimes require a signature upon delivery, therefore, we are unable to ship to P.O. Boxes.
- Orders shipped to California, Washington, Colorado, and Florida will incur an additional $15 shipping charge due to the high cost of shipping to those states. Additional states may have an additional cost, as well. If so we will contact the client request additional shipping fees.
- Orders placed before 12pm EST, Monday through Friday will be shipped within 1-3 business days when products are in stock. Orders received on Friday after 12pm - Sunday will be processed on the following Monday. Shipping time frames listed on checkout page are estimated arrival dates and not guaranteed.
-Most purchases are shipped from our warehouse location by UPS within 10-14 days and will arrive within 2-3 weeks of order being placed.
-Orders that are in stock are shipped from our location via USPS, UPS or FED EX and will arrive within 7 business days of receipt of your order.
- Oversized & heavy items may require additional charges due to packaging & crating being required. Please check the product description for details before ordering.
-A courier service may be recommended for oversized items being delivered to NY, NJ or CT. Curbside or doorstep delivery may be an additional charge (see product details). Gifted Story will contact the client if this is a better option and if there are additional charges on shipping. If you have any questions, please email us at firstname.lastname@example.org
TRACKING YOUR ORDER
- Once your order has shipped, you will receive an email containing confirmation of your order, shipping information, and your tracking number. You can also email us at email@example.com if you have any questions.
-Check your order immediately upon receipt. If the product is damaged from handling, be sure to note this on the freight bill/ delivery ticket of the driver/ courier. If you notice any damage to the merchandise and the driver has already left, keep all of packaging materials and email us at firstname.lastname@example.org so we can rectify the matter quickly.
- Please report the damage within 48 hours to our email email@example.com. We advise you to take photos of the damaged item, the box the and the packaging item they were shipped in. We need the images in order to notify the shipping company and file the necessary damage claims. After the claim is presented to the shipping company, we will arrange to have damaged items and their packaging inspected, returned and replaced.
MISSING OR LOST PACKAGE
- In order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. If your package is not received in accordance with the expected delivery date provided by the shipper (use your tracking number to follow the transit status of your parcel and expected delivery date at UPS website. Please notify us at firstname.lastname@example.org
- A Gifted story, UPS, FED EX and USPS CANNOT guarantee timely package delivery when the delays are caused by weather conditions and A Gifted Story will not be responsible for costs associated with these delays.