Most of our products are made to order and are made just for you! At the time of your order, we require a confirmation of order specifications & full payment prior to work beginning. Made-to-order items are created in our warehouse specifically for your order. These pieces take time to create, and are typically completed within 2-3 weeks after your order is processed, however, some pieces can be completed within a few days. If you need the product sooner then the estimated lead time or by a certain date, please email us at firstname.lastname@example.org and we can make a request to our design team.
Once orders are processed, we do not allow modifications or changes. All Custom Orders are final sale with no exceptions. Custom Orders include dimensional changes, bulk orders, finish options or anything that varies the product from its counterpart.
If you receive a custom made-to-order item from us that is incorrect, you may contact us at email@example.com with order information and name in the subject line and we will be happy to assist you in an exchange for the correct items originally ordered. We will do our very best to get your order to you as quickly, as possible. We are grateful to work with you and know you will love our merchandise.